Please click below to submit a ticket for warranty support.

To have your product defect or failure claim accepted and processed correctly please be aware of the following: 

  • Warranty Claims must be submitted through https://ceramicpro.com/warranty-support/  Warranty claims are not accepted or received in any other location or method and summarily will not be submitted. All warranty claims are given a support ticket number. Please Keep this number to show that your claim was submitted.
  • To accurately identify your vehicle please include your full 17 digit VIN (or HIN for marine vehicles) without this your claim will be incomplete and not reviewed.
  • Documentation via pictures or video are required to assess the claim to determine cause. Without these the claim will be incomplete and not reviewed.
  • To validate product failure as cause; Ceramic Pro must be notified of any claim relating to product performance within 30 days of occurrence;
  • Any application, re-application, repair work or other work carried out on the coated surface must be applied / reapplied or repaired by an authorized Ceramic Pro agent after claim approval from Ceramic Pro.

Not all Claims will be approved but they will all be reviewed against the terms of the warranty included with your purchase.

 

INSTALLERS DO NOT USE – Installer submissions will no longer be reviewed via the consumer form.

Please submit using this form: https://ceramicpro.com/installer-warranty-claim/

Warranty Support Form

Please fill out the form below and the Ceramic Pro team will reach out to you.
Please insert your name.
Please insert your email.
Please insert your phone number. (No dashes ex. 1112223333)
Please insert your zip code.
Please insert the name of the original installation shop.
Please include your vehicle's year, make and model.
Please add the FULL 17 digits of VIN, or HIN for Vessels.
Package Installed(Required)
Please select the product or package installed.
Subject of your support request.
Detailed description of the problem you are having including any steps you have attempted to remedy (if any).
***Pictures and Videos are required to process any warranty claim. Please be sure to include them on your 1st ticket submission to ensure the quickest resolution of the warranty claim.*** The initial step in any warranty claim about a failure of product performance will always be to visit a Ceramic Pro Certified Installer to get a professional opinion of the product performance. Failure to have the professional report from a Ceramic Pro Certified Installer will always result in a rejection of any warranty claim.
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